Terms of Service

Terms of Service

Welcome to Serenova Solutions! By accessing or using our website (www.serenovasolutions.myshopify.com), you agree to comply with and be bound by these Terms of Service. Please read them carefully before using our site or making a purchase. If you do not agree with these terms, please do not use our site.

1. General Terms

  • These Terms of Service apply to all visitors, users, and customers of Serenova Solutions.
  • By using our website, placing an order, or accessing any of our services, you agree to comply with all applicable laws and regulations, and you acknowledge that you are responsible for following these Terms of Service.
  • We reserve the right to modify or update these Terms at any time without notice. Please check this page regularly for updates. Continued use of the site after any changes constitutes your acceptance of the new Terms.

2. Products and Pricing

  • All products on our website are subject to availability and may be discontinued at any time.
  • We strive to provide accurate product descriptions and images, but we do not guarantee that the information displayed on the site is always accurate, complete, or error-free.
  • Prices and promotions are subject to change without notice. The prices displayed at checkout are the final charges, including applicable taxes and shipping fees.

3. Order Process and Payment

  • By placing an order on our website, you are making an offer to purchase the product(s) listed in your order. We reserve the right to accept or reject any order at our discretion.
  • Payments for orders are processed securely through third-party payment gateways. By providing payment details, you confirm that you are authorized to use the payment method and that the information you provide is accurate.
  • We accept various forms of payment, including credit/debit cards and other methods available at checkout.

4. Shipping and Delivery

  • All shipping times are estimated and subject to delays that may occur due to third-party carriers or external factors.
  • Shipping costs are calculated based on the weight of the order and delivery location. Please refer to our Shipping Policy for detailed information on shipping methods, rates, and delivery times.
  • Serenova Solutions is not responsible for any delays caused by the carrier, customs processing, or other external factors.

5. Returns and Refunds

  • If you are not satisfied with your purchase, please refer to our Refund Policy for details on how to request a return or refund.
  • Refunds will be issued to the original payment method, and you may be responsible for return shipping fees, unless the item is defective or we made an error in processing your order.

6. Account Registration and Security

  • To place an order, you may be required to create an account with Serenova Solutions. You are responsible for maintaining the confidentiality of your account login details, and you agree to notify us immediately of any unauthorized use of your account.
  • You agree to provide accurate, current, and complete information during the registration process and to update this information as necessary.

7. User Content and Reviews

  • You may submit reviews, comments, or other content on our website, provided that such content is not illegal, defamatory, or harmful. By submitting content, you grant us a non-exclusive, royalty-free license to use, modify, and display your content on our website and related marketing materials.
  • We reserve the right to remove any content that violates these terms or is deemed inappropriate at our discretion.

8. Limitation of Liability

  • To the fullest extent permitted by law, Serenova Solutions is not liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.
  • Our total liability for any claim related to the purchase of products or services is limited to the amount you paid for the specific product or service that gave rise to the claim.

9. Privacy

  • We take your privacy seriously and are committed to protecting your personal information. Please refer to our Privacy Policy for details on how we collect, use, and protect your data.