Shipping Policy

At Serenova Solutions, we strive to get your order to you as quickly and safely as possible. Below, you’ll find all the important details regarding our shipping process. If you have any additional questions, feel free to contact us!

1. Processing Time
All orders are processed within 1-3 business days after payment is received. Orders are shipped on business days (Monday through Friday, excluding holidays). If there are any delays in processing your order, we will notify you as soon as possible.

2. Shipping Methods and Delivery Time
We offer various shipping methods to ensure that your order reaches you quickly. Delivery times vary depending on your location and the shipping option you select at checkout:

  • Standard Shipping: Estimated delivery within 5-7 business days (domestic orders)
  • Expedited Shipping: Estimated delivery within 2-3 business days (domestic orders)
  • International Shipping: Delivery times vary depending on the destination (typically 7-21 business days). Customs processing may cause additional delays.

Please note that these delivery estimates are not guaranteed, and actual delivery times may vary based on factors such as weather, holidays, or carrier delays.

3. Shipping Rates
Shipping rates are calculated at checkout based on the weight of your order and the delivery location. You’ll see the exact shipping cost before you complete your purchase.

We offer free standard shipping on domestic orders over a certain amount (see promotion details on the website).

4. International Shipping
We offer international shipping to select countries. During checkout, you’ll be able to choose from available shipping options to your location. Please note that customs fees, import duties, and taxes may apply and are the responsibility of the customer. We recommend checking with your local customs office for more information on these additional charges before placing an order.

5. Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track the progress of your delivery through our website or the carrier’s tracking system.

6. Shipping Issues
If you experience any issues with your shipment, such as delays, missing packages, or damaged items, please contact us immediately. We will assist you in resolving any problems, and we may initiate a claim with the carrier if necessary.

7. Incorrect Address
Please ensure that the shipping address you provide is accurate. We cannot be held responsible for delays or missing packages due to incorrect or incomplete addresses. If you notice an error with your address, please contact us immediately to update it before your order is processed.

8. Local Pickup
At this time, we do not offer local pickup. All orders will be shipped directly to the address provided during checkout.