Privacy Policy

At Serenova Solutions, we value and respect your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or make a purchase. By using our site, you consent to the practices described in this policy.

1. Information We Collect
We collect personal information that you provide to us when you place an order, create an account, or contact us. This may include:

  • Name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment information (processed securely through third-party payment processors)

We also collect non-personal information through cookies and similar technologies to enhance your browsing experience and track website usage.

2. How We Use Your Information
We use the information we collect for the following purposes:

  • To process and fulfill your orders
  • To communicate with you about your orders, shipping, and customer service inquiries
  • To send you promotional emails, newsletters, or special offers (if you have opted in)
  • To improve our website and provide a personalized shopping experience
  • To comply with legal obligations

3. How We Protect Your Information
We take the security of your personal information seriously. We use industry-standard encryption (SSL) to protect your payment and personal details during transmission. Your data is stored securely and access is limited to authorized personnel only. We also work with trusted third-party payment processors who handle your financial data securely.

4. Sharing Your Information
We will never sell, rent, or trade your personal information to third parties. We may share your information with trusted partners for specific purposes, such as:

  • Payment processing
  • Order fulfillment and shipping
  • Marketing and customer support services

These third parties are obligated to keep your information confidential and are only allowed to use it for the services they provide to us. We may also disclose your information if required by law or to protect our rights or the safety of others.

5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve the user experience on our website, analyze site traffic, and personalize content. Cookies are small files that are stored on your device and help us remember your preferences and settings. You can control the use of cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our site.

6. Your Rights and Choices
You have the right to:

  • Access, correct, or update your personal information
  • Opt out of receiving promotional emails by clicking the “unsubscribe” link in our emails
  • Request that we delete your personal information (subject to certain exceptions)

If you have any questions or requests regarding your personal data, please contact us at [email address].

7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements.

8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated "Effective Date."