FAQs
Q: What types of eco-friendly products do you offer?
A: At Terra's Home, we provide a carefully curated selection of sustainable kitchen and household essentials designed to help you reduce waste without compromising on quality or convenience. Our collection includes reusable silicone food covers, absorbent cotton waffle towels, and more eco-friendly alternatives to everyday disposable products.
Q: How do I know which product is right for me?
A: Our products are designed to make sustainable living easy and practical for any home. Whether you're looking to cut down on plastic waste with reusable food storage solutions or upgrade your kitchen with durable, high-quality textiles, we’re here to help! If you have any questions, feel free to reach out, and we’ll be happy to assist you in finding the perfect eco-friendly essentials for your needs.
Q: Are your products safe to use every night?
A: Yes! All our products are made from high-quality, non-toxic materials, designed for daily use. Whether you're using an acupressure mat or a magnetic nose clip, our products are crafted with comfort and safety in mind to help you create a calming bedtime routine.
Q: How can I track my order?
A: Once your order has shipped, you’ll receive a tracking number via email. You can use this number to check the status of your delivery on our website or through the carrier's tracking system.
Q: Do you offer international shipping?
A: Yes, we offer international shipping to select countries. During checkout, you’ll be able to view the shipping options available to your location. If you have any specific inquiries about shipping, feel free to reach out to our customer service team.
Q: How do I care for and maintain the products?
A: We recommend following the care instructions provided with each product to ensure long-lasting use. For example, acupressure mats can be cleaned with warm water and mild soap, while magnetic nose clips should be rinsed after each use and stored in a clean, dry place. Always refer to the user manual for specific maintenance guidelines.
Q: What if I’m not satisfied with my purchase?
A: Your satisfaction is our priority. If you’re not happy with your purchase, please contact our customer service team within 30 days, and we’ll work with you to resolve any issues, whether through an exchange, refund, or assistance with your product.